FAQ,s

1. What is Creator Hub?

Creator Hub is your one-stop online store for professional-grade creator equipment — including ring lights, digital cameras, gimbals, and video accessories. We help photographers, vloggers, and content creators elevate their production quality with affordable, high-performance tools.

2. Are your products suitable for beginners?

Absolutely. Our products are designed to be easy to set up and use, whether you’re a first-time creator or a professional. Each item comes with simple instructions to get you started quickly.

3. Do your ring lights and cameras work with all phones?

Yes. Most of our lighting kits and mounts are compatible with both Android and iOS devices, as well as DSLR cameras. Please check the product description for specific compatibility details.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package anytime through our website or the courier’s portal.

5. How long does shipping take?

Shipping times vary depending on your location:

Domestic orders: 3–7 business days

International orders: 7–15 business days
You’ll be notified once your order is dispatched.

6. What is your return or refund policy?

We offer a 30-day return and refund policy on all unused items in their original packaging. If your product arrives damaged or defective, contact us immediately, and we’ll arrange a replacement or refund.

7. Do you offer warranties on your products?

Yes, all Creator Hub products include a standard manufacturer’s warranty. Warranty coverage varies by item; please refer to the product page or contact support for specific details.

8. Can I become an affiliate or partner with Creator Hub?

We welcome collaborations with influencers, content creators, and affiliates. You can contact our team to discuss partnership opportunities and affiliate programs.

9. How can I contact support?

If you have any questions, our support team is here to help. You can reach us anytime via email at support@creatorhub.com (replace with your actual email address).